Falcon Security Systems South East Ltd Privacy Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of [our website, visitors and customer service users].
1.2 This policy applies where we are acting as a data controller with respect to the personal data of [our website, visitors and customer service users]; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our company website.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information] .
1.5 In this policy, "we", "us" and "our" refer to [Mr Wayne Linksted (Data Protection Officer].[ For more information about us, see Section 13.]
2. Credit
2.1 This document was created using a template from SEQ Legal ( https: // seglegal.com).
You must retain the above credit. Use of this document without the credit is an infringement of copyright. However, you can purchase from us an equivalent document that does not include the credit.
3. How we use your personal data
3.1 In this Section 3 we have set out:
- (a) the general categories of personal data that we may process;
- (b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];
- (c) the purposes for which we may process personal data; and
- (d) the legal bases of the processing.
3.2 We may process [data about your use of our website and our services] ("usage data"). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed [for the purposes of analysing the use of our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and customer services]
3.3 We may process [your account data] ("account data"). [The account data may [include your name, address, telephone details and email address].
[The source of the account data is [you or your employer]. The account data may be processed [for the purposes of operating our website, providing our Business services, ensuring the security of our website and services to you, monitoring, maintaining and back-ups of our company computer databases and communicating with you.] The legal basis for this processing is [ consent ] OR [our legitimate interests, namely [the proper administration of our website and business] OR [the performance of a customer contract between you and us and/or taking steps, at your request, to enter into such a contract].
3.4 We will never process [your information or included your personal profile on our company website or advertising] ("profile data")[The profile data we hold on our company database computer and in customer secure files will include [your nam e, address, telephone number, email address, key holder information, information on your security system installed and central station password details].The profile data may be processed for [the purposes of enabling and monitoring your use of our business services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business] OR [the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract with our company ] .
3.5 We may process [your personal data that are provided in the course of the use of our services] ("service data") [The service data may include your customer name, address, telephone numbers, email data as per option (3.4) The source of the service data is [you or your employer].The service data may be processed [for the purposes of providing our services, ensuring the security of our services, maintaining back-ups of our computer databases and communicating with you our customer]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our business] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] for your security requirements].
3.6 We may process [information that you post for publication through our computer data services] ("publication data"). The publication data may be processed [for the purposes of enabling such publication and administering our services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our business] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract with our company].
3.7 We may process [information contained in any enquiry you submit to us regarding goods and/or services] ("enquiry data"). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you the customer]. The legal basis for this processing is [consent]
3.8 We may process [information relating to our customer relationships, including customer contact information] ("customer relationship data"). [The customer relationship data with our company will/may include [your name, your contact details, and information contained in communications between us and you the customer]. [The source of the customer relationship data is [you]. The customer relationship data may be processed [for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper management of our customer relationships].
3.9 We may process [information relating to transactions, including purchases of goods and services that you enter into with us the company and/or through our website] ("transaction data"). [The transaction data may include [your contact details, your card details and the transaction details]. The transaction data may be processed [for the purpose of supplying/ maintaining the purchased goods and services and keeping proper records of those transactions]. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely [the proper administration of our website and security business].
3.10 We will never process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] ("notification data"). The notification data may be processed [for the purposes of sending you the relevant notifications on your existing security system]. The legal basis for this processing is [consent] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a legal and binding contract with our company].
3.11 We may process [information contained in or relating to any communication that you send to us] ("correspondence data"). The correspondence data may include [the communication content and metadata associated with the communication].[ Our website will not generate the metadata associated with communications made using the website contact forms.] The correspondence data may be processed [for the purposes of communicating with you and record-keeping]. The legal basis for this processing is [our legitimate interests, namely [the proper administration of our website and business and communications with users].
3.12 We may process [your customer and contract information with us]. [This data will include [name, address, telephone, email details as above in section (3.4)] [The source of this data is [held on our company computer data base and secure hard copy files located at our main operating office address}. This data may be processed for [compliance of our contract with you the customer]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
3.13 We may process [any of your personal data identified in this policy] where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others].
3.14 We may process [any of your personal data identified in this policy] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks].
3.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process [any of your personal data] where such processing is necessary [for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person.
3.16 Please do not supply any other person's personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose [your personal data] to the National Security Inspectorate NSI (NACOSS), The local Police authority only].
4.2 We may disclose [your personal data] to [our insurers and/or professional advisers] insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure] .
4.3 We may disclose [customer name, address, contact details] to [our suppliers or subcontractors] [insofar as reasonably necessary for [to carry out our security contract purposes].
4.4 Financial transactions relating to [our website and services] [are] OR [may be] handled by our payment services providers, [First Data/ Payment Sense]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds]. You can find information about the payment services providers' privacy policies and practices at
[ www.falconsecuritysystems.co.uk] .
4.5 We may disclose [your enquiry data] to [one or more of those selected third party suppliers of goods and services identified on our website] for the purpose of [enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services].[ Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.]
4.6 In addition to the specific disclosures of personal data set out in this Section (4), we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out -of-court procedure.]
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].
5.2 We, us [Mr Wayne Linksted of Falcon Security Systems South East Ltd] have [our business offices and facilities] within [Lakes View Business Park, Hersden, Canterbury Kent CT3 4ALJ.[ The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].[Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission]
5.3 The hosting facilities for our company website are situated within the town of [Sandwich, Kent CT13 OWU]. [The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].][Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission].
5.4 [Falcon Security Systems South East Ltd] [are] situated and based in: [Unit 8, 1-2 Sparrows Way, Lakes View Business Park, Hersden, Canterbury Kent CT3 4AL] [The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries].[Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission]
5.5 You acknowledge that [personal data that you submit for publication through our website or services] may be available, via the internet, around the world . We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes
6.3 We will retain your personal data as follows:
(a) [your security information and personal data J will be retained for a minimum period of contract period following [date of installation or takeover].
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of [personal data category] will be determined based on [the customer's contract]
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email or through the private messaging system on our website].
